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Support Specialist I - Contract Position
The sPower IT team is seeking an energetic Help Desk Support Specialist with at least 2 years’ experience in IT. The Help Desk Support Specialist is responsible for performing first-level diagnosis, troubleshooting and resolving incoming telephone support requests, service desk tickets, and email requests for technical assistance on a wide variety of hardware and software platforms. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. The ability to quickly adapt to fluctuations in priorities and workflow are requirements of the Help Desk Support Specialist role as well as the ability to multitask. All Help Desk Support Specialist Specialists are subject to shift changes to adapt to the business needs of the Service Desk. See Full Job Description

Equal Opportunity Employer Statement: sPower is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, national origin, age, veteran status, disability or sexual orientation.